Privacy Policy
1. Introduction
Smith and Timber Ltd (“we,” “us,” “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your data when you visit our website, purchase products, or interact with our services. By engaging with us, you consent to the practices described herein.
Smith and Timber Ltd (“we,” “us,” “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your data when you visit our website, purchase products, or interact with our services. By engaging with us, you consent to the practices described herein.
2. Information We Collect
- Personal Information: Data you provide voluntarily, including your full name, email address, phone number, postal address, and payment details (e.g., credit/debit card information) when placing orders, creating an account, or contacting customer service.
- Order Details: Records of products purchased, quantities, delivery preferences, and transaction history.
- Website Usage Data: Non-identifiable information such as your IP address, browser type, device details, and pages visited, collected via cookies and analytics tools to improve site functionality.
- Communications: Content of emails, messages, or calls exchanged with our team for customer service purposes.
3. How We Use Your Information
We use your data for the following legitimate purposes:
We use your data for the following legitimate purposes:
- Process and fulfill orders, including payment processing, delivery, and invoicing.
- Communicate order updates, shipping notifications, and service-related information.
- Respond to inquiries, provide technical support, and resolve complaints.
- Personalize your experience (e.g., suggesting products based on past purchases).
- Improve our website, products, and services through analysis of usage patterns.
- Send marketing materials (e.g., promotions, new product alerts) if you opt in to receive them. You may unsubscribe at any time.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share data with:
We do not sell, rent, or trade your personal information to third parties. We may share data with:
- Service Providers: Trusted partners assisting with delivery (e.g., courier services), payment processing (e.g., PayPal, credit card processors), and website hosting. These parties are contractually obligated to protect your data and use it solely to perform services on our behalf.
- Legal Authorities: If required by law, court order, or to protect our legal rights, we may disclose information to government agencies or law enforcement.
5. Data Security
We implement industry-standard security measures to safeguard your data, including encryption for payment information, secure server storage, and restricted access to personal records. While we strive to protect your information, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
We implement industry-standard security measures to safeguard your data, including encryption for payment information, secure server storage, and restricted access to personal records. While we strive to protect your information, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
6. Your Rights
You have the following rights regarding your personal data:
You have the following rights regarding your personal data:
- Access: Request a copy of the information we hold about you.
- Correction: Ask to update or rectify inaccurate data.
- Erasure: Request deletion of your data (subject to legal obligations).
- Restriction: Limit how we use your information.
- Portability: Receive your data in a structured, machine-readable format.
- Opt-Out: Unsubscribe from marketing communications by clicking “unsubscribe” in emails or contacting us directly.
To exercise these rights, email us at Smith7QQ@outlook.com with the subject line “Data Rights Request.” We will respond within 30 days.
7. Cookies
Our website uses cookies (small text files) to enhance functionality, track user activity, and remember preferences. You can disable cookies via your browser settings, but this may affect site performance.
Our website uses cookies (small text files) to enhance functionality, track user activity, and remember preferences. You can disable cookies via your browser settings, but this may affect site performance.
8. Retention Period
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., tax and accounting records are kept for 7 years post-transaction).
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., tax and accounting records are kept for 7 years post-transaction).
9. Children’s Privacy
Our services are not intended for individuals under 16. We do not knowingly collect data from children. If we become aware of such data, we will delete it immediately.
Our services are not intended for individuals under 16. We do not knowingly collect data from children. If we become aware of such data, we will delete it immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. Revisions will be posted on this page with an updated “Last Modified” date. We encourage you to review it regularly.
We may update this Privacy Policy periodically. Revisions will be posted on this page with an updated “Last Modified” date. We encourage you to review it regularly.
11. Contact Us
For questions about this policy, email Smith7QQ@outlook.com or write to:
Smith and Timber Ltd
6-7 Shripney Road, Godsmith House
Bognor Regis, PO22 9NH, GB
For questions about this policy, email Smith7QQ@outlook.com or write to:
Smith and Timber Ltd
6-7 Shripney Road, Godsmith House
Bognor Regis, PO22 9NH, GB